FAQ

How long has Alpha been in business?

Alpha was founded in 1972. In 2007 the S3 line of Alpha was acquired by Checkpoint Systems and now operates as an independent division. 

 

What products does Alpha offer?

Alpha has a broad range of high-theft security solutions which include Spider Wraps®, Keepers®, Hard Tags, CableLoks™, Bottle Caps, Keys, and more. We also offer a line of display solutions and ShelfNet™, an integrated on-shelf availability solution. View our full range of product categories under Our Solutions.

I am interested in your solutions. Whom should I contact?

Please call our Corporate Office and we will be happy to connect you with the appropriate Sales Executive. 704-206-7849 or Toll Free: 888-257-4272.

Can you send me a product catalog?

Please click on the link to view our product catalog online.

What other retailers use Alpha products?

Alpha provides products to 48 of the top 50 retailers in the United States in addition to thousands of other retailers in the U.S. and globally. For more information, see Our Customers. 

I am having difficulties operating my Alpha product. Who can help?

You can click here to watch instructional videos on most of our solutions or contact Virginia Robbins at 704-206-7849.

What is the best way to clean Keepers?

Simply wipe down the Keeper with a damp cloth. DO NOT apply any solvent to the cloth—this may adversely react with the polycarbonate and cause crazing.

How scratch-resistant are Keepers?

Our Keepers are made with polycarbonate, which is the same thing bullet proof glass is made from, only thinner. 

Will a paper tag (security label) be deactivated through a Keeper?

Yes, if a product protected by an Alpha Keeper contains an OEM security label and is passed over a deactivation pad, the security label will be deactivated.

Will the products ever deactivate?

Alpha products that utilize either AM (acousto-magnetic) or RF (radio frequency) ferrite rods cannot be deactivated. 

What happens when you pass an Alpha product over the deactivation pad?

Alpha solutions containing ferrite coils will not be deactivated but Alpha products utilizing labels (such as frames) could be deactivated and care should be taken at check-out if a deactivation pad is used for products containing OEM labels.

In some instances, the ferrite may cause the deactivator pad to emit a tone indicating that it has sensed an active label in its field and continue to chirp because it can’t deactivate it. Depending upon the specific deactivator, in other cases no chirps will be emitted. Also, some deactivation pads may cause our 3 Alarm products to go into alarm mode. To silence, simply remove the solution from the merchandise.

What happens if someone uses a booster bag to steal merchandise?

No security product is fool-proof and booster bags can severely limit detection; however Alpha has had amazing success rates with our 3 Alarm® products. When placed in booster bags, our 3 Alarm CableLoks™ and Hard Tags will often self-alarm even if the EAS gates do not. If you would like to know more about our innovative, patented 3 Alarm technology and our success rate with booster bags, please call our Corporate Office and we will be happy to connect you with the appropriate Sales Executive and send you more information.

704-206-7849 or Toll Free: 888-257-4272.